Table of contents

Privacy Policy

Last Updated: October 22, 2023

Information

Welcome to Realms Hosting, your trusted game service provider. We are committed to safeguarding the privacy and security of your data. This Privacy Policy sets out our practices in compliance with the General Data Protection Regulation (GDPR) and relevant United Kingdom legislation.


Information We Collect

2.1. Information you provide to us:

  1. Account Information: Username, email address, password, and address.
  2. Payment Information: We collect payment details, such as credit card numbers. This data is processed in strict compliance with the GDPR and has robust security measures.
  3. Personal Details: Names, addresses, and other identifiable information.


2.2. Automatically collected data:
  1. Log Data: IP address, browser type, device information, operating system, and service usage metrics.
  2. Game Data: Game saves, custom configurations, in-game interactions.


2.3. Information from third-party sources:
  1. Data we receive from affiliates, payment processors, and other partners.


Use of Your Information

  1. Account Management: To set up, manage, and maintain your account.
  2. Service Provision: To deliver, maintain, and improve our services.
  3. Billing and Payments: To process transactions securely.
  4. Communication: For service updates, billing alerts, and promotional content.
  5. Support and Feedback: To address your queries and enhance user experience.
  6. Analytics: To understand user behavior and optimize our services.

Our Stance on Selling Personal Data

We value your trust: we do not sell any of your personal data. This commitment extends to every user without exception.


Our Stance on Selling Personal Data

All personal data processing adheres to the principles set out in the GDPR. We ensure:

  1. Transparency about how we use your data.
  2. Purpose Limitation: We only collect data necessary for specified and legitimate purposes.
  3. Data Minimisation: Only the minimal necessary data is collected.
  4. Accuracy: We take steps to correct or delete inaccurate data.
  5. Retention Control: We store data only for the necessary period.
  6. Data Protection: We employ advanced security measures.


Data Disclosure

We may share your data in specific situations:

  1. Third-Party Service Providers: Exclusively to support our offerings, under strict GDPR-compliant agreements.
  2. Legal Obligations: If required by law within the United Kingdom.


Your Rights Under GDPR

As per the GDPR, you possess the right to:

  1. Access your data.
  2. Rectify incorrect data.
  3. Erase your data.
  4. Restrict or object to data processing.
  5. Data portability.
  6. Lodge a complaint with a supervisory authority.


Changes to this Prvacy Policy

Periodically, we may update our Privacy Policy. Any changes will be communicated and made accessible on our platform.