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Last update: April 2020Realms Hosting Terms of Service

You must agree to the companies "Realms Hosting" Terms of Service before ordering a product. Failure to do so means Realms Hosting has the right to cancel any of your products without refund.

General

The Services shall be as described in this Agreement and any associated Schedules. All Schedules shall be deemed to be an offer from the Client and shall only be deemed accepted by Realms Hositng when counter-signed by an authorised representative Realms Hosting. In the event of any conflict between any provision in this Agreement and those in the Schedule then the provision in the Schedule shall prevail. The Client, where the Client an individual, or the person entering into this Agreement on behalf of the Client, where the Client is an entity, and capable and authorised to enter into this Agreement. Realms Hosting reserves the right at any time and from time to time to amend, improve or correct the Services, Software and/or Hardware (or any part thereof) provided that such modification does not materially affect the overall quality of the Services. This includes the right to substitute the Hardware with Hardware of similar specification, where necessary. Realms Hosting shall endeavour to give the Client reasonable notice of such modifications but this may not always be possible and Realms Hosting shall not be liable to the Client or to any third party for any such modification or any failure to give such notice Realms Hosting reserves the right at its sole discretion to suspend any or all of the Services (temporarily or permanently) on the occurrence of any unscheduled maintenance or any of the following (each of the following shall be a "Suspension Events"):
(i) Notified Maintenance;
(ii) issue by any competent authority of an order which is binding on Realms Hosting and which affects the Services and which can only be dealt with properly by suspension of the Services;
(iii) if the Client fails to pay any amounts due under this Agreement when they are due; (iv) if any events occur which would entitle Realms Hosting to terminate this Agreement;
(v) the Bandwidth used by the Client in relation to the Services exceeds the agreed level and Realms Hosting determines in its sole discretion that such suspension is necessary to protect all and any Internet solutions provided by Realms Hosting from time to time.

It is the Client's responsibility to keep the server security and software up to date. Whilst Realms Hosting will make reasonable attempts to keep services secure the limitation on lability resulting in any breach, wether preventable or not, will be limited to the amounts described within the DISCLAIMER section of this agreement.

The Client is liable for any legal contracts or end user license agreements as a result of any third party software installed by The Client. In the event of a server crash, once notified, Realms Hosting will endeavour to reboot the Client's server as soon as possible but offer no timed guarantee. The Client may have access to an automatic reboot switch, in which case an instantaneous reboot may be possible. Realms Hosting makes no guarantee as to the functionality of the reboot switch, but will make all reasonable endeavours that the reboot switch is functioning properly. It is the Client's responsibility to maintain and to enter a contact email address, postal address and telephone number for the Client on the Control Panel, and to ensure such contact details are current and up to date at all times. Realms Hosting may provide the Services to the Client from verbal or email order received by it from any authorised person. A person shall be an authorised person for the purpose of this clause if his name is listed at the time of order on the Control Panel.

This Agreement together with the Schedule constitutes the whole and only agreement and understanding between the parties relating to its subject matter and supersedes and extinguishes any drafts, agreements, undertakings, representations, warranties and arrangements of any nature whatsoever, whether or not in writing, between the parties in connection with the subject matter of this Agreement whether existing prior to or at the same time as this Agreement. The Agreement will be on these conditions only, to the exclusion of any other terms and conditions (including any terms and conditions which the Client purports to apply under any purchase order, confirmation of order, specification or other document). The Client's terms and conditions shall not apply to this Agreement.
Any use of any of our services to infringe copyright or trademark law is unacceptable. If you're found to be infringing copyright or trademark law from a service provided through us we reserve the right to suspend or terminate your service without warning. This includes using nulled or cracked versions of any form on our services.


Refunds Policy

If a customer contacts Realms Hosting through a ticket in the Client Area within 48 hours of a initial service payment, that did not involve any coffer funds, Realms Hosting will issue a refund and terminate the service. We may take a small processing fee, typically the same percentage which we are charged on the initial payment from the payment gateway.

In all other cases, Realms Hosting does not offer refunds unless Realms Hosting cancels a service forcibly (against a renter's wishes). For these Realms Hosting-triggered forced-shutdown cases, a prorated refund will be provided to cover the remaining prepaid days.


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