If a customer contacts Realms Hosting through a ticket in the Client Area within 48 hours of a initial service payment, that did not involve any coffer funds, Realms Hosting will issue a refund and terminate the service. We may take a small processing fee, typically the same percentage which we are charged on the initial payment from the payment gateway.
In all other cases, Realms Hosting does not offer refunds unless Realms Hosting cancels a service forcibly (against a renter's wishes). For these Realms Hosting-triggered forced-shutdown cases, a prorated refund will be provided to cover the remaining prepaid days.
Services we don't offer refunds for:
- We do not offer refunds for our support addon or any other addon(s)
- We do not offer refunds for any location transfers.
- We do not offer refunds for any upgrades.
- Payments that have been made to add to a clients wallet.
When cancelling a service with us, it is your responsibility to cancel any paypal subscription you have tied with that service. Failure to do so will result in overpayments which will be assigned to your credit balance. Overpayments are not refundable.
It is also the customers responsibility to cancel their service before the due date if they do not wish to be charged or billed for it. Any refund requests must be made through a ticket submitted through the client area, cancellation requests are not refund requests.
Any disputes placed through paypal means your service will be automatically Terminated and you will not be entitled to a refund. Make sure to place a ticket asking for help first and if we cannot solve your problem you will get a full refund as long as its in the 2 days refund policy.
All VPS's are not supported. Meaning you will not recieve help on how to install anything. You will have to search yourself. Because of this, you will not be entitled to a refund if you don't know how to work a Virtual Private Server.
Realms Hosting has a knowledge base you can check on how to install certian games onto your Linux Server - This will be the only form of help with the Linux Virtual Private Servers.
If you fail to pay for your service on time, your service will be suspended after three days the invoice is due, after 7 days your service will be terminated. Realms Hosting will not be held responsible if the customer fails to pay on time and we terminate their server along with their data. Any invoice that is overdue, an additional 30% fee will be added to the invoice. Your invoice will be overdue after 1 day of the server renew date.
We "Realms Hosting" do not have instant setup times. Every time an order is placed, it is up to the payment system if your service gets set up instantly. Most of the time services are set up straight away, however if you have been waiting longer than a few hours create a ticket. We can't guarntee an instant set up.
We aim to provide 100% uptime on all services, but that is not always the case. On the rare occasion, we may need to perform vital maintenance on your server, we will inform you 24 hours minimum before this maintenance takes place. If your server keeps crashing and is due to a third party application this can't be used as leverage to gain compensation.
Realms Hosting will not be responsible for any data loss, wether thats from someone accessing you account or to you accidently reinstalling your server. Realms Hosting is also not responsable for any data loss due to corruption. All clients have the responsibility to backup their own servers on a daily bases / weekly bases
Any use of any of our services to infringe copyright or trademark law is unacceptable. If you're found to be infringing copyright or trademark law from a service provided through us we reserve the right to suspend or terminate your service without warning. This includes using nulled or cracked versions of any form on our services.
If you're found to be reusing or reproducing any of Realms Hosting's work, you will be banned from any and all services including Realms Hosting's website. This includes any graphic design, website design, or website code.
If in any situation a clients account gets hijacked, Realms Hosting will not be held repsonsible. Customers should make sure their account are safe from hijackers.
Realms Hosting will not be held responsible for payments/donations that are received in exchange for virtual goods on a customers server. By purchasing a server you remove all liability from Realms Hosting in regards to customer service, payments and disputes relating to virtual goods.
WE ARE NOT AFFILIATED WITH FIVEM IN ANY WAY